At GymBag, we highly value the protection of your personal data. In this privacy policy, we explain what information we collect, why we collect it, and what your rights are.
1. Company Details
-
Name: GymBag
-
Chamber of Commerce (KvK) number: 97344567
-
VAT number: NL868012427B01
-
Address: Carstensdijk 77, 7916 RA Elim, The Netherlands
-
Email: support@getgymbag.com
2. Personal Data We Process
We may process the following personal data:
-
First and last name
-
Email address
-
Address details
-
Phone number
-
IP address
-
Any other information you actively provide, for example in correspondence or via the contact form (such as order number, messages, or complaint details)
3. Purposes of Data Processing
We process your data for the following purposes:
-
Processing and shipping of orders
-
Customer service and complaint handling
-
Sending newsletters and promotions
-
Analyzing website behavior (analytics and marketing optimization)
-
Fulfilling legal obligations (e.g., accounting)
4. Use of Cookies and Tracking Tools
We use cookies and similar technologies for behavioral analysis and marketing purposes. These may include:
-
Google Analytics
-
Meta Pixel (Facebook)
-
Pinterest Pixel
-
TikTok Pixel
-
Our own website analytics and tracking
5. Sharing Data with Third Parties
We only share your data with third parties when necessary for the performance of our services. This includes:
-
Mollie (payment provider)
-
PostNL and DHL (logistics partners)
-
Our email marketing software
-
Our accounting system
-
Hosting and software partners that support the operation of our webshop
Where required, we have data processing agreements in place with these parties.
6. Data Security
We take appropriate measures to protect your data, including:
-
SSL certificates (encrypted connections)
-
Strong passwords and restricted access
-
Trusted partners with their own security protocols
7. Newsletter
When you subscribe to our newsletter, we use your email address to send you updates and promotions. You can unsubscribe at any time via the link included in every email.
8. Retention Period
We do not retain your data longer than necessary for the purposes for which it was collected, unless a legal retention obligation applies (e.g., for invoicing purposes).
9. Your Rights
You have the right to:
-
Access your personal data
-
Correct inaccurate data
-
Have your data deleted
-
Restrict or object to processing
-
Data portability
-
Withdraw your consent at any time (with future effect)
To exercise these rights, email us at support@getgymbag.com. We will respond as soon as possible, no later than 30 days.
10. Complaints
Do you have a complaint about how we handle your data? Please contact us at support@getgymbag.com.
You also have the right to file a complaint with the Dutch Data Protection Authority.