Summer Sale

Now 20% discount on Gymbags

Free shipping

F.A.Q

Order & Shipping

Sometimes it can take a little while for the confirmation email to arrive. Make sure to also check your spam or junk folder. Still nothing? There might’ve been a small typo in the email address you entered – it happens to the best of us.

Feel free to contact us — we’re happy to help!

Delivery times vary depending on your country.
Check our shipping page for an overview of estimated delivery times per country.

We do everything we can to get your order to you as quickly as possible. Due to high demand, delivery might take a little longer than you’re used to. Thanks for your understanding — we’ll keep you updated once your order is on its way.

Shipping is free.

Absolutely! Once your order has been processed, you’ll automatically receive an email with a tracking link.

Didn’t receive it? Double-check your spam or promotions folder just to be sure.

Yes, as long as you contact us within 4 hours of placing your order.

We start processing orders quickly to get them to you as soon as possible. If your order has already been processed or shipped, cancellation is no longer possible — but you can always return it once it arrives.

Returns

Yes, you can return your order within 14 days of receiving it — as long as the product is unused and in its original condition.

Click here and follow our simple return process to send your item back.

Oh no! Unfortunately, damage can occasionally occur during shipping. That’s not your fault — and we’ll make it right.

Received a damaged or incomplete product? Please email us at support@getgymbag.com as soon as possible, including a few clear photos of the issue and your order number. We’ll sort it out for you quickly.

At the moment, return shipping costs are at your own expense — unless the return is due to a proven fault or defect on our end.

Yes, in most cases you’ll receive a full refund.
If the product has been used or returned damaged, we may — as permitted by law — apply a  reduction in value. We only do this when absolutely necessary.

Didn’t find your answer?

No worries — feel free to send us an email. We’re happy to help if you have any questions or run into issues with your order or products.

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